Sunday, 4 October 2009

The Customer Is Not Always Right (and some other website recommendations)

I found a rather good website today. It's called Not Always Right and is a repository of stories where customers have been unreasonable or just flat-out wrong.

It's quite funny, and if you love sites like Texts From Last Night and Passive Aggressive Notes then you'll probably enjoy it.

I've worked in computer tech support and have heard a customer who, when asked what version of Windows they have, responded without irony or sarcasm: "Double glazed".

That makes me more inclined to believe that a lot of the stories on Not Always Right are true :)

Check it out now at

Here's one of the stories as an example:

In a children's clothing store:

Customer: “I’m looking for an outfit for a one year old girl.”

Me: “Sure, all of the twelve month clothing is in this section.”

Customer: “No, she’s one.”

Me: “Right, so that would be over here.”

Customer: “You just said that was twelve months!”

Me: “Yes.”

Customer: *slowly* “I’m looking for ONE YEAR.”

Me: “Would you like to go up one size to 18 months?”

Customer: “Is there someone else who can help me?”

(I go and get my manager.)

Manager: “How can I help you?”

Customer: “Your employee doesn’t understand English. I’m looking for clothing for my one year old granddaughter.”

Manager: “The twelve month clothes are over here.”

Customer: “What is WRONG with you people?”

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